Return and exchange policy
- - Replacement and returns are the right of all our customers, and it includes all the products that we offer on our store.
- - All products offered on our store are subject to the policy of replacement and return in accordance with the terms and conditions stipulated in this page.
- - Returns or exchanges can be made if the product is in the original condition upon purchase and wrapped in the original package.
- Return within three (7) days and replacement within seven (20) days from the date of purchase.
- - Please contact us via the Contact Us page or our phone numbers in order to request a return or exchange.
- - Please photograph and send the product, specifying the city, address and order number to be replaced with another product in case the product is corrupt or has a certain defect, or is not used according to the agreed upon.
- - The amount is returned to the customer in full if the product he reached is completely different with the product description on the product page of our website.
- - We are not responsible for any expectations of the use of products by the customer, which we did not mention on the product page of our website.
- - Deduct 30% or a value of no less than 25 dirhams if the customer does not want the product and has no defect or any problem mentioned.